has emerged in fourth position among regional countries
in the call centre market for outsourcing, according to
a study first reported in the Jamaica Gleaner.
The newspaper reported that Jamaica had maintained its dominance
of the market with 34 per cent, followed by 29 per cent
in the Dominican Republic.
T&T with eight per cent of the outsourced call centre
market followed Puerto Rico with 17 per cent, according
to the 2005 Caribbean Call Centre Report, published by the
United States-based Zagada Institute.
Barbados follows T&T with five per cent of the market.
The Institutes CEO Philip Peters told the newspaper
that the market had grown substantially in the last three
the last 24 months, our report indicates that the Caribbean
Nearshore has doubled by 108 per cent to be exact,
The Caribbean Nearshore refers to this regions geographic
position relative to the United States.
has grown from 11,154 agents since November 2002 to just
over 23,000 as of December 2004, creating a US$500 million
economic impact, said Peters. The number of
call centres operating in the region has almost doubled
from 48 to 90.
In the Caribbean region, Jamaica took 80 per cent the of
contracts and jobs created from US firms, while in Barbados
and Trinidad it was estimated that call centre companies
take 90 per cent of their business from US customers.